Question 1

What is a bare metal server?

Accepted Answer

A bare metal server is a physical server dedicated exclusively to a single customer. Unlike virtual machines or cloud instances, there is no hypervisor layer and no shared resources – you get the full capacity of the hardware. This means maximum CPU performance, predictable memory and storage throughput, and complete control over the operating system and network configuration. Bare metal servers are the preferred choice for high-performance workloads such as AI training, game server hosting, database clusters, and latency-sensitive applications.

Question 2

What is the difference between velia.net and cloud providers like AWS?

Accepted Answer

velia.net provides dedicated bare metal servers, meaning you get exclusive access to physical hardware with no virtualization overhead. This delivers better performance, predictable costs, and full control compared to shared cloud instances. We offer monthly contracts with zero setup fees, while cloud providers typically charge premium rates for similar configurations.

Question 3

What level of access do I have to my dedicated server?

Accepted Answer

You receive full root access to your server, giving you complete control over the operating system, software stack, and configuration. In addition, all servers include IPMI (Intelligent Platform Management Interface) access, allowing you to manage and monitor your server at the hardware level – including remote reboots, BIOS access, and out-of-band management – independent of the operating system state.

Question 4

Can I run AI and LLM workloads on velia.net servers?

Accepted Answer

Yes. velia.net offers NVIDIA H200 GPU servers specifically suited for AI training, LLM inference, and large-scale machine learning workloads. With full root access, IPMI control, high-bandwidth NVMe storage, and our 4.2 Tbit/s network backbone, you have the infrastructure to run demanding AI workloads without the unpredictable costs of cloud GPU instances.

Question 5

Do you offer NVIDIA H200 GPU servers?

Accepted Answer

Yes, we offer NVIDIA H200 GPU servers for AI training and inference workloads. Custom multi-GPU configurations are available with up to 1.5TB RAM and enterprise NVMe storage. All GPU servers include our 30-minute engineering support response SLA.

Question 6

Do you offer game server hosting?

Accepted Answer

Yes. velia.net hosts game servers for game studios and gaming companies across Europe and the USA. Our dedicated bare metal infrastructure ensures low latency, high availability, and full root access – giving game developers complete control over their server environment. With data centers in Frankfurt, Strasbourg, New York, Miami, St. Louis, and Singapore, we cover the major gaming markets globally.

Question 7

What are your network and bandwidth specifications?

Accepted Answer

Our global network runs on a multi-homed 4.2 Tbit/s backbone with redundant 100G internal connections. Our Frankfurt data center has direct peering at DE-CIX – the world's largest internet exchange point – ensuring ultra-low latency across Europe. DDoS protection with carrier-grade scrubbing capacity is included at no extra cost across all locations.

Question 8

What certifications does velia.net have?

Accepted Answer

velia.net maintains SOC 1 Type II and GDPR compliance certifications across all data center locations. Our infrastructure supports PCI DSS requirements for payment processing environments.

Question 9

Are there any setup fees?

Accepted Answer

No. velia.net does not charge setup fees for any server configuration. All servers are available on monthly contracts with no long-term commitment required.

Question 10

Where are your data centers located?

Accepted Answer

velia.net operates six data center locations: Frankfurt (Germany), Strasbourg (France), New York, Miami, St. Louis (USA), and Singapore. Our Frankfurt data center connects directly to DE-CIX – the world's largest internet exchange point – ensuring ultra-low latency across Europe.

Question 11

Is velia.net hosting GDPR compliant?

Accepted Answer

Yes. Our EU data centers in Frankfurt and Strasbourg are fully GDPR compliant. All data stored in these locations remains within the European Union, giving you full EU data sovereignty. This makes velia.net a suitable choice for companies in regulated industries such as healthcare, finance, and e-commerce operating under European data protection law.

Question 12

Do you support Solana validator nodes and Web3 infrastructure?

Accepted Answer

Yes. velia.net offers dedicated bare metal servers optimized for Solana validator hosting and Web3 infrastructure. Our high-performance network with direct DE-CIX Frankfurt peering and 4.2 Tbit/s backbone capacity ensures the low latency and high availability required for blockchain node operations.

Question 13

Do you offer AMD EPYC dedicated servers?

Accepted Answer

Yes. velia.net offers dedicated bare metal servers powered by AMD EPYC processors. AMD EPYC is designed for high-core-count workloads, virtualization, and memory-intensive applications, making it a strong choice for database servers, AI inference, and large-scale compute tasks. All servers include full root access, IPMI, and zero setup fees on monthly contracts.

Question 14

Do you offer AMD Ryzen dedicated servers?

Accepted Answer

Yes. velia.net offers dedicated bare metal servers with AMD Ryzen processors. Ryzen servers deliver high single-core performance at competitive pricing, making them well suited for game server hosting, web hosting, and applications that benefit from fast clock speeds. Full root access and IPMI are included as standard.

Question 15

Do you offer Intel Xeon dedicated servers?

Accepted Answer

Yes. velia.net offers dedicated bare metal servers powered by Intel Xeon processors. Intel Xeon is a proven enterprise platform for mission-critical workloads, ECC memory support, and high-reliability environments. Xeon servers are a popular choice among payment providers, e-commerce platforms, and enterprise IT infrastructure. All configurations include full root access, IPMI, and 24/7 engineer support.

Question 16

Do you offer servers for Big Data and analytics workloads?

Accepted Answer

Yes. velia.net provides enterprise bare metal servers optimized for Big Data and analytics workloads. Our infrastructure features enterprise-class NVMe SSD storage scalable from terabytes to petabytes and a 100G internal network backbone for high-speed data movement. Available configurations include high-core-count AMD EPYC processors for parallel processing and AMD Ryzen servers with DDR5 ECC RAM for memory-intensive analytics. All servers include zero setup fees, monthly contracts, and full root access via IPMI.

Question 17

What operating systems are supported?

Accepted Answer

velia.net provides ready-to-deploy templates for all major Linux distributions and current Windows Server editions. If you require a custom setup, you can install any operating system of your choice directly via IPMI – giving you full control over your server environment from the ground up.

Question 18

What kind of support does velia.net offer?

Accepted Answer

All support is handled exclusively by our own systems engineers – no AI chatbots, no outsourced call centers. You reach a qualified engineer directly via our ticket system, 24/7/365, with a guaranteed response time of under 30 minutes. Free on-site hardware replacement is included for all server configurations.

Frequently Asked Question

Go-to resource, catering to the most common inquiries and enhancing user experience by providing easily accessible information.

Do you have questions
about our products?

You're already a customer and need support?

Do you need help?

Frequently Asked Question

Go-to resource, catering to the most common inquiries and enhancing user experience by providing easily accessible information.

What is a dedicated bare-metal server?

Can you suggest a server for me?

I’d like to rent servers with configurations that don’t exist in your Shop. How?

Which operating systems are supported?

How fast is the network?

Are all network ports open?

Can I get multiple IPv4 subnets?

Do you offer IPv6?

Is your network protected against DDoS attacks?

Will I receive technical support if I face issues?

Is my data safe?

Do you offer virtual servers like VPS or VDS?

I have a billing question. Where do I go?

Do you have questions about our products?

You're already a customer and need support?

Do you need help?

Do you have questions
about our products?